Customer Service


We ship to over 200 countries worldwide through fast and reliable delivery partners.

· Order Process

Order Confirmed

Once your order has been acknowledged and it is confirmed in our inventory system that the item that you ordered is in-stock, you will receive an email letting you know that your product has successfully been processed.

Order Shipped

The day that your order is shipped, you will receive an email with the tracking information of the package and its expected arrival date.  You can check the status of your package at anytime within your account on Markurlife.com.

Note: If you do not receive any of these emails confirming your order has been received, please Contact Us to check on the status of your order. If you have any other questions regarding your order, please feel free to Contact Us.

· Shipping / Freight Methods

Total Delivery Time = Processing Time + Shipping Time
Processing Time: Before we ship your order, we have to prepare your products, perform strict quality-control tests and package items carefully.
● Expedited Shipping: 3-7 business days
● Flat Rate Shipping: 10-30 business days

Our standard shipping option varies based on the weight of your order.
Overseas delivery: 3-7 business day delivery depending on location and the weight of your order.
Home delivery: 7-20 business day delivery depending on Worldwide and the weight of your order.
Customers are responsible for providing complete and accurate shipping addresses. Markurlife cannot make changes to your shipping address once a package has been shipped, and Markurlife is not liable for packages lost due to incomplete or inaccurate addresses.

Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 30 days of receiving your order. Our Customer Service staff will arrange it for you after the confirmation.
Products with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. You will be responsible for all return shipping fees incurred.
Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.

· Payment Methods

We gladly accept the following forms of payment: VISA, MasterCard, PayPal( Express Checkout, Website Payment Standard)

· Return Policy

Please contact us at for a return authorization.
Return any item for any reason within 7 days from date shipped. We will gladly exchange it or give you a full refund (less shipping) whichever you prefer. We are not responsible for return shipping or charges.
Defective items may be returned for replacement only within 30 days. After 30 days, the defective item can be repaired or replaced by the manufacturers of the item within the warranty period of the product.
Returns must have copy of sales receipt, all packaging, parts, accessories, warranty cards, instructions, etc.. The merchandise and packaging must be in new condition without any tape added to the original merchandise container. Returns must be packed inside a shipping box. If these guidelines are not met merchandise may be refused, shipped back to the customer or a restocking fee.

· Warm Tips:

1. The image color of product may differ according to the computer's screen setting and shot light environments,the color of actual product shall prevail.
2. When you receive the order confirmation email, please confirm the delivery address and order content within 24 hours. If you have any questions, please contact the Customer Service immediately. Generally, we will pack up the parcel within 24 hours. After the delivery, you will be responsible for all the costs if the delivery address needs to be changed
3. Services and operations: I must make it clear that one kind of our product has different packing ways to improve work efficiency and quality responsibilities in transit.
4. If the buyer has after-sales problems, please contact the Customer Service within 7 days after the confirmation and receipt of the parcel (according to the calculation time of zero hour on the second day after the receipt of the parcel, 168 hours are up to 7 days).
5. Solemn commitment: if the products have quality problems,we plant to replace or return unconditionally, (Does not cover color-difference, pacaking problem!) Thank you!

View for Packaging (New and old packing delivered at random)

Click image to view